SHIPPING AND RETURNS

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Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.  The customer is responsible for return shipping unless a mistake has been made on behalf of Maison Terre. 

1. Please email maisonterreinfo@gmail.com to request a refund. 
2. Once we have notified you, mail your returned item to:

      Maison Terre
     226 Melrose Circle
     North Little Rock, AR 72114

3. Please include in your package a letter stating the reason for your return (Optional).

Return Exceptions

Some items can not be returned if they are opened. These include herbs & spices, food products & cooking oils.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your item is in new condition, you may exchange it for a different in-stock item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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